Specialized Behavioral Health Services

 

2022 Report Card

2022
Report Card
Area

Objective

Measure

Target

Average

Access

Ensure that individuals have access to all appropriate services in routine, urgent and emergency situations

Responsiveness to initial request for service.



0-2 Business Days – For initial referral to scheduled Initial Assessment

1.52 days





Access

Ensure that individuals have access to all appropriate services in routine, urgent and emergency situations

Responsiveness to initial request for service.



0-5 Business Days - Intake to scheduled appointment for Treatment

5 days

Access

Ensure that individuals have access to all appropriate services in routine, urgent and emergency situations

Responsiveness to initial request for service.

0-14 Business Days – From intake to First scheduled MD appointment

8 Days

Access

Ensure that individuals have access to all appropriate services in routine, urgent and emergency situations

Responsiveness to initial request for service. %



Appointment Canceled by Staff is less than 5%

0.74%

Access

COVID Impact

Service provided in natural community settings

BH Services provided in home, school or community %



70%

20%

Engagement into Treatment

Appointments Kept at Initial Assessments 

Show Rate %



80%

80%

Engagement into Treatment

Initial Psychiatric Appointments Kept

Show Rate %

80%

92%

Substance Use Disorders

Child & Adolescent

Evidence of outpatient substance abuse treatment services & programming available

Hours Available

5 hours

10 hours

Substance Use Disorders

Child & Adolescent

Evidence of individuals with co-occurring SUD diagnosis receive group counseling to addresses SUD issues

% Individuals Receiving Group Services

80%

70%

Effectiveness

Improved Community Functioning

% of clients with no reentry into crisis stabilization units and/or long-term psychiatric facilities.

70%

75%

Individual Satisfaction

Satisfaction with services provided

maintain a total score of 90% customer satisfaction (Agree/Strongly Agree)



76%

50-94%

Family Satisfaction

Satisfaction with services provided

maintain a total score of 90% family satisfaction (Agree/Strongly Agree)



97%

84-100%

Mode=100

(n=11/24)

Stakeholder Satisfaction

Satisfaction with services provided

maintain a total score of 90% stakeholder satisfaction



90%

91%

Risk/Corporate Compliance

Reduce Risk

Conformance with HIPPA/Corporate Compliance %



100%

100%

Risk/Corporate Compliance

Reduce Risk

Number Worker Comp Injuries



1

0.025%

(n=1/40)

Risk/Corporate Compliance

Reduce Risk

# avoidable accidents



0

0

Human Resources



Maintain “0” Staff Grievances



0

0

Human Resources



Train Clinical Staff in Best Practice

% Staff ESFT Trained

(Clinical Director/Consulting withDr Steve Simms, Phd.))



100%

100%

Health/Safety

Reduce Risk/Increase Staff/Customer Safety

Compliance with scheduled drills %



100%

100%

External Audits

Compliance with DBHDDF/DCH Billing Standards

ASO/CMO Score %



90%

81%

External Audits

Compliance with DBHDD Documentation Standards

ASO Score %



90%

94%

Peer Review Clinical Documentation

Compliance with DCH/ DBHDD & DII Standards

% Compliance

100%

90%


Office Hours:

Mon:9am to 5pm
Tue:9am to 5pm
Wed:9am to 8pm
Thurs:9am to 5pm
Fri:9am to 5pm
Sat:By Appointment
Other:By Appointment

Mission Statement:

Provide the highest quality home and community-based mental health treatment services available to Georgia's youth and their families.